← Legal overview
Delete Account and Data
You can request deletion of your Syndikick account and data by email. Deletion is permanent and cannot be undone.
How to request deletion
- Email us from your account addressSend an email to privacy@syndikick.app with the subject line Delete my account. Send it from the email address linked to your Apple, Google, or Facebook sign-in if possible. If you cannot, include your club name and, if you have it, your account ID from the Club mainframe.
- We verify and process the requestWe may ask you to confirm control of the sign-in account. We process verified requests within 30 days and confirm by email when the deletion is complete.
- Signing out or resetting is not deletionSign out only ends the session on that device, and Reset career only erases your local progress before a fresh start. Neither deletes your account or the data stored on our servers. Use the email request above for deletion.
- Contact support if you cannot sign inIf you no longer have access to the provider account, email support@syndikick.app and describe the problem. We will help verify the account and complete the deletion where we can.
What data is deleted
- Your club is retired: the club name is replaced with Retired and the profile is marked as deleted.
- Your club is removed from the global, season, team, and all-time leaderboards.
- Your push notification tokens are deleted, so no further matchday notifications are sent.
- Your profile and associated game data are queued for deletion, subject to the retention periods below.
What data is retained and for how long
| Data | Reason | Retention period |
|---|---|---|
| Purchase and tax records | To comply with tax, accounting, and consumer-protection obligations and to prevent fraud | As long as required by applicable law, typically up to seven years |
| Support correspondence | To respond to and track your request | Up to 12 months after the request is closed |
| Security and error logs | To investigate abuse and keep the service secure | Typically up to 90 days |
| Backups | Disaster recovery | Overwritten on a rolling basis, typically within 30 days |
| Anonymised match and league statistics | To keep historical league and game records consistent | Retained without your account identity |
Deleting your account does not cancel a purchase, refund chits, or cancel a subscription. Manage subscriptions in Google Play or the App Store. Records we must keep for tax or accounting purposes cannot be deleted, but they are not used to run your account. If you sign in again after deletion, the game may create a new club.
Company information
Syndikick is operated by Velvoshopping d.o.o.
| Company name | Velvoshopping d.o.o. |
|---|---|
| Legal name | VelvoShopping društvo s ograničenom odgovornošću za medijske usluge |
| OIB (Croatian VAT ID) | 22385949140 |
| MBS (Company registration number) | 081600924 |
| Registered with | Commercial Court in Zagreb |
| Founded | September 3, 2024 |